Virus Removal in Newton, MA & Boston

Who removes viruses in Newton and Boston?

Systems Analysis Services has been removing viruses and malware for homes and businesses in Newton and across Greater Boston for more than 45 years.

We are a family-run shop on Auburn Street, not a national chain. When you call, you talk to a real technician. There is no call center and no ticket queue.

What kinds of infections do we clean up?

We handle the everyday infections that make a computer feel like it isn’t yours anymore, plus the more serious ones.

• Pop-ups that won’t stop, even when your browser is closed.
• Hijacked browsers: a new home page, a search engine you didn’t pick, or toolbars and extensions you never installed.
• Scam pop-ups and tech-support scams: loud warnings that say your computer is locked and tell you to call a number.
• Ransomware cleanup: files renamed or locked, with a note demanding payment.
• General malware that makes the computer slow, crash or behave strangely.

What should I do if a scam pop-up says to call a number?

Don’t call the number, don’t let anyone connect to your computer, and don’t pay anything.

Those warnings are fake. They are made to look like they come from a big company, and the people on the other end want remote access or a payment. Close the browser. If it won’t close, shut the computer down.

If you already called, let someone connect, or gave out card details, that’s okay. Call us and we’ll check the computer for anything they left behind. Contact your bank too.

How does virus removal work?

It starts with a phone call and ends with a clean computer and a clear explanation.

• Call us. Tell us what you’re seeing. Many cleanups can start the same day with remote support.
• We diagnose. We find out what is actually on the machine and how it got there.
• We explain your options. No jargon, and nothing done without your okay.
• We clean it up. We remove the infection, reset what it changed, and show you how to avoid it next time.

If remote support isn’t the right fit, bring the computer to our Newton shop or we can come to you on-site.

How can I tell if my computer has a virus?

The most common signs are sudden slowness, constant pop-ups, browser changes you didn’t make, and programs you don’t recognize.

We put together a plain-English checklist of the signs your computer has a virus. If you check off more than one or two, it’s worth a call.

What if my business is hit by ransomware?

Call us right away. With ransomware, every minute counts.

Unplug the affected computer from the network, or turn off its wifi, so it can’t spread to other machines. Don’t pay the ransom and don’t start deleting files. Then call 617-965-4615. Our hours are Mon–Fri 9am–5pm, and you can call after hours for emergencies.

We help businesses across Greater Boston work out what was affected, clean up the computers, and get back to work. We’ll tell you honestly what can and can’t be restored. See our business computer repair page for more on how we support offices.

Why choose a local shop for virus removal?

Because you can call the people doing the work, and they’ll still be here next year.

We’ve served Newton since 1978 and we’re an Authorized Service Center. Read what neighbors say on our testimonials page.