Business Computer Repair in Boston & Newton

Who repairs business computers in Boston?

Systems Analysis Services does. We’re a family-run computer repair and IT company in Newton, and we’ve been fixing computers for Boston-area businesses since 1978.

We’ve supported law firms, accounting practices and all kinds of small businesses. When a machine goes down, you call and talk directly to a technician, not a call center or a ticket queue.

What business computer problems do you fix?

We fix the everyday problems that stop an employee from getting work done.

• PCs and laptops that won’t turn on, crash or show a blue screen.
• Slow computers that drag down an employee’s whole day.
• Locked-out accounts and login problems.
• Virus and malware infections that put company files at risk.
• Cracked laptop screens and other physical damage.
• Data recovery from failed or damaged drives.
• Office networks — routers, Wi-Fi coverage and internet problems.
• Printers and shared drives that stop showing up for the team.

How do you keep downtime to a minimum?

We start working on the problem as soon as you call, using whichever kind of service gets your employee back to work soonest.

• Same-day remote support for software problems, so we don’t have to wait for a visit.
• On-site service at your office when the problem is with hardware, the network or the printers.
• In-store service at our Newton shop when you’d rather drop off a laptop or desktop.

Because you reach a real technician right away, there’s no waiting on a ticket before someone looks at the problem.

How does a business repair work?

You call, we diagnose, we explain your options, and then we fix it.

• Call us. Tell us which machine or system is down and how it’s affecting your team.
• We diagnose. Remotely, on-site or in our shop, we find the actual cause.
• We explain your options. Repair, replace or work around it, in plain language and with a quote first.
• We fix it. Then we test it so your employee can get straight back to work.

What should an employee try before calling?

Have them restart the computer and check that the power cable and charger are firmly connected.

If a machine won’t power up at all, our guide on what to do when a computer won’t turn on covers a few safe checks. If a computer is acting strangely, avoid entering passwords and call us before the problem spreads to other machines.

Do you offer ongoing IT support for businesses?

Yes. Repairs are often where a relationship starts, and many offices want someone looking after their systems all the time.

If you’d like regular help instead of calling only when something breaks, see our IT support services and managed services. Planning a new office or network? You can also request a site survey.

Why work with a local Newton company?

Because you get experienced people who know your office and answer the phone themselves.

We’ve been in business for more than 45 years. We’re family-run, not a national chain, and we’re an Authorized Service Center. When you call, you get a technician who can actually help.