Business Network Repair in Boston & Newton

What network problems do you fix?

We fix the problems that stop an office from working together or reaching the internet.

• Whole-office internet outages, or internet that drops several times a day
• Slow network performance, especially when the office is busy
• Wi-Fi dead zones and connections that keep dropping
• Shared drives, servers or printers people suddenly cannot reach
• Firewall, VPN and remote access problems
• Choppy phone calls and frozen video meetings
• Problems that started after an internet provider change or an office move

How do you troubleshoot a business network?

We work from the outside in, so we find the actual cause instead of swapping parts until something works.

• Internet connection: is the provider’s line up, and is it delivering what you pay for?
• Firewall and router: configuration, firmware, overloads and blocked traffic
• Switches and cabling: failing ports, loops and damaged or unlabeled runs
• Wi-Fi: coverage, interference and access point placement
• Devices: the computer, printer or server that is actually misbehaving

Once it is fixed, we label and document what we found, so the next problem is faster to solve.

What can I check before I call?

A few quick checks can narrow the problem down, and they help us even if they do not fix it.

• Is it everyone, or one person? One person usually means one device.
• Are the lights on your internet modem normal? Restart it and the router once.
• Check your internet provider’s outage page or app.
• Do not factory-reset the firewall or router; that erases settings we may need.

For home Wi-Fi problems, see our Wi-Fi troubleshooting checklist and home network setup.

Repair, or time for a rebuild?

Most network problems are repairable, and we will tell you plainly when they are not.

If the equipment is out of support, the cabling is a tangle of layers added over the years, or the network was never designed for today’s phones, video and Wi-Fi, a repair may only buy time. In that case we recommend a free site survey and a plan for business network installation, with no obligation.

Why call a local network team?

Because a network problem often needs someone who can walk to the closet and trace the cable.

We are based at 335 Auburn Street in Newton (Auburndale), MA, and have supported Greater Boston businesses since 1978, from small offices in older buildings to server rooms running HPE and IBM equipment. We are vendor-neutral, so we fix what you have rather than pushing a brand.