Emergency IT Support & Break-Fix Repair in Boston & Newton

What counts as an IT emergency?

An IT emergency is anything that stops your office from working or puts your data at risk.

The calls we get most often:

• The whole office lost internet or the network is down
• A server won’t boot, or nobody can reach the shared drive
• Ransomware, a pop-up demanding payment, or files that suddenly won’t open
• Email stopped working for everyone
• A key computer died the day before a deadline
• The firewall, VPN or remote access stopped letting people in

If you are not sure whether it is urgent, call anyway. A five-minute conversation usually tells us.

What happens when I call?

You talk to a technician, not a ticket queue, and we work out the fastest safe way to get you running.

• Triage on the phone. We ask what changed, what you see and what is affected.
• Remote first when it helps. Many problems can be checked or fixed remotely the same day.
• On-site the same day for urgent issues. If it needs hands on the equipment, we come to your office.
• Options before work. We explain what failed and what it will take before we fix it.
• Fix and write it down. You get a plain-English summary of what we did.

What is break-fix IT support?

Break-fix IT support means you call a technician when something breaks and pay for that work, with no monthly contract.

It suits small offices with simple setups, businesses that already have an in-house IT person who needs backup, and anyone who wants a trusted local shop on speed dial. If emergencies keep happening, our managed IT services are built to prevent them, and we will tell you honestly which fits your office.

What do you repair?

We repair the whole office stack, from a single laptop to the servers and network behind it.

• Networks: internet outages, Wi-Fi, switches, firewalls and VPNs
• Servers: failed drives, boot problems and HPE and IBM hardware
• Business computers: PCs, laptops, Macs and printers
• Ransomware and malware: contain, clean and restore
• Lost data: files from failing drives and dead machines
• AS/400 and IBM i systems that other shops will not touch

What should I do while I wait?

Write down what happened and do not start wiping or reinstalling anything.

• Note any error messages and when the problem started.
• If you suspect ransomware, unplug the affected computer from the network but leave it powered on.
• Do not pay a ransom or call a phone number shown in a pop-up.
• Restart your internet modem and router once, but do not factory-reset network equipment.

Where do you provide emergency IT support?

We are based at 335 Auburn Street in Newton (Auburndale), MA, and support businesses throughout Greater Boston.

That includes Boston, Newton, Cambridge, Brookline, Waltham, Watertown, Wellesley and Needham. Remote support reaches you wherever you are.