Microsoft 365 Support for Boston-Area Businesses

What Microsoft 365 problems can you help with?

We help with the day-to-day email, collaboration and account issues that come with running an office on Microsoft 365.

These requests come into our help desk like any other IT problem, and a technician works through them with your staff. Common examples include:

• Outlook that will not send, receive or sync
• Mailbox, calendar and shared mailbox access
• Teams sign-in, meeting and chat problems
• OneDrive files that will not sync, and SharePoint permission questions
• Getting phones, laptops and desktops connected to the right account

Most of this is handled remotely the same day. If the real problem is a device, the network or a printer, we can come on site.

Can you set up new employees and remove people who leave?

Yes, user setup and offboarding is one of the most useful things to hand to your IT provider.

When someone joins, they need an account, a mailbox, access to the right shared files and a computer that is ready on day one. When someone leaves, their access needs to be shut off promptly and their email and files handled so nothing important is lost.

We handle both steps carefully so nothing is missed. That also helps keep your asset records accurate, because we track the devices and licenses tied to each person.

What security basics should every Microsoft 365 account have?

Every account should use multi-factor authentication, and your staff should know how to spot a phishing email.

Most break-ins start with a stolen password or a convincing fake message, not a sophisticated hack. The basics we help put in place include:

• Multi-factor authentication on user accounts
• Email security and phishing protection
• Controlled user permissions so people only reach what they need
• Prompt removal of access when employees leave
• Patched, protected computers with monitored antivirus and EDR

For firms with stricter requirements, such as law, finance and healthcare, our cybersecurity services go further.

Is your data in Microsoft 365 backed up?

Do not assume it is; this is a question worth asking your IT provider directly.

Backup is a core part of our IT support. We verify that backup jobs actually run and do quarterly test restores, so you know your files can come back if something is deleted or encrypted. We will review what is and is not covered during your free site survey.

Do we need a separate Microsoft 365 provider?

Usually not; for most small offices, Microsoft 365 is part of everyday IT support.

Your email, computers, network and printers are all connected. When one IT team looks after all of them, problems get fixed faster because nobody has to figure out whose job it is. We offer fixed-price monthly support with a defined SLA, on-site work billed per visit, or bundled tiers.