IT Support for Cambridge, MA

Who provides IT support for small offices in Cambridge?

Systems Analysis Services does, from our base in Newton, just west of Cambridge along Route 16.

We’re family-run, we’ve supported Boston-area organizations since 1978, and we have worked with Cambridge law and accounting firms for decades. Our engineers handle remote help desk calls and come on-site for the work that needs hands and eyes.

What do Cambridge offices usually need?

Cambridge offices tend to be small, busy and full of sensitive data, which makes reliable support and good security matter more than usual.

• Someone to call. Help desk support for password resets, email, printers and the daily problems that stop work.
• A network that holds up. Older buildings around Harvard Square and Central Square can mean aging wiring, and dense office blocks everywhere mean crowded Wi-Fi. Network security and a well-documented network help.
• Compliance. Firms holding Massachusetts residents’ personal information must follow 201 CMR 17.00, including a Written Information Security Program (WISP). Our compliance services help you get there.

Law and accounting practices can see how we support firms like theirs on our law firm IT and accounting and finance IT pages.

Can you be the IT department for a small Cambridge firm?

Yes. Our managed IT services are built for offices that don’t have their own IT staff.

That means asset documentation, patching and antivirus, verified backups with test restores, and scheduled on-site visits. You can choose fixed-price monthly support or on-site visits billed per visit, depending on what fits the office.

How do I get to your shop from Cambridge?

Route 16 runs from Cambridge along Mount Auburn Street to Watertown Square, then into Newton Corner and west on Washington Street toward Auburndale. Turn right onto Auburn Street at the third light after a church and follow it over the Mass Pike bridge to us.

From Kendall Square or East Cambridge, the Mass Pike west to Exit 125 (Route 16) is often easier. Full directions are on our contact page.

And if you just need one laptop fixed, our computer repair shop handles that too, for businesses, residents and students alike.